Frequently Ask Questions

Our coffees are generally considered a Ďmediumí roast. The whole truth is that we source really high quality coffees and roast each coffee just enough to bring out the best of whatís inherent in those particular beans. Typically, our blends are more medium roast and our single origin coffees are on the lighter end of the spectrum. For those of you that love that dark, roasty flavor, we have our French Roast. Find more on roasting here.

We donít add any flavorings to our coffee. We use tasting notes on our packaging and on our website as a way for us to describe nuances in each coffee, noticing things like brightness, sweetness and body. Do not be alarmed if you canít taste orange or clove in your cup. Flavor only matters in the context of you. What do you like? Are you looking for a full-bodied cowboy coffee, or a delicate, tea-like finish? Weíve created the Stumptown Tasting Guide to help you get started.

We donít ship pre-ground coffee. (Itís better this way, we promise!) All of the coffee we offer is whole bean coffee. One of the most important variables in producing a great cup of coffee is getting the grind right, which is best to do right before brewing. The minute you grind your coffee, it starts to oxidize which accelerates the aging process. We think freshly ground coffee will give you the best possible coffee experience and make your fresh coffee keep better. Have grind questions? This might help.

Store your coffee in a cool, dark place. The best way to store coffee is to store it whole bean (not ground) in an airtight container in a cool, dark place. We suggest that you avoid storing coffee in a fridge or freezer. Moving beans in and out of the freezer every time you make coffee can introduce moisture to the beans, resulting in potential mold growth and degradation of the coffee.

Similarly, coffee easily absorbs the flavor of things around it. Take care in choosing a container to store it in (might want to rethink reusing pickle jar), and be mindful that storing near odorous foods, spices etc, may change the flavor of the coffee.

We can ship some Cold Brew products! Both our Oatly and Dairy Cold Brew products are shippable due to having a shelf stable packaging technology called Tetra Pak. This packaging and the pasteurization of the product allows Cold Brew with Oatly and Dairy products to be handled and stored in ambient conditions.

Our other Cold Brew products have to stay refrigerated to maintain their flavor, so we canít sell it online. However, we have several retail locations throughout the US who carry our Cold Brew products. You can find our Cold Brew in most Whole Foods Markets around the country and many other fine grocers. To find the nearest location, you can use our product locator here or you can reach out to Customer Support here.

Once purchased from your local store, please keep Cold Brew refrigerated. The shelf life on our Cold Brew Stubbies and Nitro cans is 90 days when refrigerated properly. Once the Cold Brew stubbies have been opened, we recommend enjoying it within 2-3 days. For glass growlers filled with Cold Brew in our cafes, we recommend drinking within 10-14 days. You can find the best-by date ink jetted on the side of stubbies, on the bottom of cans and the top of cartons.

Some of them are! Even though not all of our coffees are Certified Organic, pesticides are rarely used by our producer partners. They may be utilized in extreme cases, but most healthy farms that operate a good nutrition program donít use them. The organic certification process is very expensive for a small farm, so many do not undergo certification even if they utilize organic practices.

They are not. Even though our coffees are not certified, our beans are processed and roasted in a facility that handles only coffee beans which do not come into contact with other food products. Additionally, we do not add flavors or additional ingredients to any of our coffees.

Most of them are! Weíre as serious as it gets about our sourcing practices. Our approach of coffee sourcing is called Direct Trade, which means that we have a close relationship with our coffee producing partners and pay them excellent rates for their premium work. We work hard to ensure that our supply chain is transparent from farm to cup. That means regular visits, implementing new techniques and equipment when possible, and forming long-term partnerships.

It can take up to 48 hours to get your order out the door, and the coffee is fresh. We know what a difference fresh makes. We also know that coffee orders can often be rather urgent. We have set up a system to get the freshest coffee shipped to our customers as soon as possible. Usually our processing time is 24 hours or less, but this may vary based on shipping schedules and roasting schedules.

We ship via UPS and USPS Monday - Friday. These carriers also observe most national holidays, so that may affect shipping times.

If you order online, weíll send you a notification when your order has shipped. If itís been 48 hours and you still havenít heard from us, please let us know.

Yes! We typically ask for a photo of the damage to pass along to our shipping department in case there is a trend in breakage. Additionally, if the box was also damaged, a photo of that can help us get information to our shipping partners. Please let us know the original order number and the best address for the return shipment.